Please read this agreement carefully before registering an account or placing any bet or wager on the dewe11 platform. By accessing or using our services you confirm that you have read, understood, and agreed to be bound by these Terms.
Last Updated: January 2026You must be at least 21 years of age and a resident of Indonesia to open an account. dewe11 enforces strict age verification during the KYC process.
Each player may hold exactly one registered account. Duplicate accounts will be closed and associated balances forfeited in line with our anti-fraud policy.
All bonuses are subject to wagering requirements specified at the time of the offer. Bonus funds cannot be withdrawn until requirements are fully met.
All deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, and ShopeePay are protected by 256-bit SSL encryption.
Fraud, collusion, money laundering, and the use of automated betting software are strictly prohibited and will result in immediate account suspension.
These Terms are governed by the laws of the jurisdiction in which dewe11 holds its international gaming licence. Disputes are subject to binding arbitration.
Important Notice: These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and dewe11 ("we", "us", "the Platform"). By creating an account or using any service on dewe11, you agree to be bound by these Terms in their entirety. If you do not agree, you must not use the Platform.
In these Terms, the following words and expressions shall have the meanings set out below unless the context clearly requires otherwise.
2.1 By accessing the Platform, registering an Account, or placing a Bet, you confirm that you have read, understood, and accepted these Terms in full, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
2.2 If you are using the Platform on behalf of another person, you warrant that you have the authority to bind that person to these Terms, and by accepting these Terms yo u represent that such authority exists and that the other person also meets all eligibility requirements set out herein.
2.3 These Terms apply to all products and services offered on the Platform, including sports betting, live casino, togel (Indonesia's traditional numbers lottery), virtual sports, e-sports wagering, and any other gaming product added to the Platform in the future.
2.4 dewe11 reserves the right to update or amend these Terms at any time. Continued use of the Platform following notification of any change constitutes acceptance of the revised Terms. We will notify Players of material changes via email or a prominent notice on the Platform.
3.1 To open and maintain an Account on dewe11, you must satisfy all of the following conditions at the time of registration and at all times thereafter:
3.2 dewe11 operates exclusively for the Indonesian market. Players accessing the Platform from outside Indonesia may be subject to additional restrictions or may be required to provide supplementary documentation.
Age Restriction — 21+: It is a strict condition of using the dewe11 Platform that you are 21 years of age or older. We take age verification seriously and will request documentary proof of age before processing any withdrawal. Any Account found to belong to a person under 21 will be closed immediately and any winnings forfeited.
4.1 Each Player is permitted to hold one Account only. The creation of multiple Accounts — whether using different names, email addresses, phone numbers, bank accounts, or device identifiers — is strictly prohibited and constitutes a material breach of these Terms.
4.2 During registration, you must provide accurate, complete, and up-to-date information, including your full legal name, date of birth, residential address within Indonesia, valid email address, and active Indonesian mobile phone number. You must notify dewe11 promptly if any of this information changes.
4.3 You are solely responsible for maintaining the confidentiality of your Account login credentials. You must not share your username or password with any other person. dewe11 will not be liable for any loss arising from unauthorised access to your Account where you have failed to take reasonable steps to protect your credentials.
4.4 dewe11 reserves the right to refuse any Account registration application at its sole discretion, without being required to provide a reason for such refusal.
4.5 Accounts are non-transferable. You may not sell, assign, or transfer your Account or any rights attached to it to any third party.
5.1 As part of our commitment to responsible gaming, fraud prevention, and anti-money-laundering (AML) compliance, dewe11 requires all Players to complete a Know Your Customer (KYC) verification process before any withdrawal is approved.
5.2 KYC documentation typically includes, but is not limited to:
5.3 dewe11 may request KYC documentation at any stage of the Account lifecycle, including at registration, before processing a withdrawal exceeding Rp 5.000.000, or when our fraud-detection systems flag unusual account activity.
5.4 Failure to provide satisfactory KYC documentation within 14 calendar days of a request may result in the suspension or closure of your Account and the withholding of pending withdrawals pending investigation.
Data Protection: All KYC documents submitted to dewe11 are stored and processed in accordance with our Privacy Policy. Documents are encrypted at rest and accessible only to authorised compliance personnel.
6.1 Deposits
dewe11 supports instant deposits via the following Indonesian payment methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja. Minimum deposit amounts and any applicable processing fees are displayed at the time of transaction. Deposits must be made from a payment account registered in your own legal name — third-party deposits are not accepted.
6.2 Withdrawals
Withdrawal requests are processed to the same payment method used for the most recent deposit, unless otherwise approved by our finance team. Standard withdrawal processing time is 1–3 business hours for verified accounts. dewe11 does not charge a fee for standard withdrawals; however, your bank or e-wallet provider may apply their own charges.
6.3 Withdrawal Conditions
6.4 Currency
The Platform operates exclusively in Indonesian Rupiah (IDR). All Account balances, deposits, bets, and withdrawals are displayed and processed in Rp. dewe11 does not accept cryptocurrency deposits or withdrawals.
Processing Hours: Our finance team operates on Western Indonesia Time (WIB, UTC+7). Withdrawal requests submitted outside business hours will be queued and processed when operations resume. During peak periods such as Idul Fitri or the Ramadhan month, processing times may be marginally extended.
7.1 dewe11 offers a range of bonuses and promotions, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Indonesian Independence Day (17 August), Idul Fitri, and major sporting calendars including BRI Liga 1, the UEFA Champions League, and the AFF Cup.
7.2 All bonuses are subject to the following general conditions, in addition to the specific terms attached to each individual promotion:
7.3 Any attempt to exploit bonus offers through arbitrage betting, the use of multiple accounts, or any other method that dewe11 reasonably considers to constitute bonus abuse will result in the cancellation of the bonus, forfeiture of associated winnings, and may lead to Account suspension.
8.1 All bets placed on the Platform are subject to the specific rules applicable to each product category, which are published in the relevant help sections of the Platform. In the event of a conflict between a specific product rule and these Terms, the specific product rule shall prevail to the extent of the inconsistency.
8.2 For sports betting, including markets on BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, UEFA Champions League, Timnas Indonesia matches, and all other covered competitions, dewe11 applies the following general rules:
8.3 For togel lottery products, draw results from official sources (Singapore Pools, Hongkong Jockey Club, and equivalent authorised bodies) are used as the definitive result. In the event of a discrepancy between third-party data feeds and official results, the official result shall govern.
8.4 For live casino products powered by Evolution Gaming and other certified providers, game results are determined by the provider's certified Random Number Generator (RNG) or, for live-dealer games, by the physical outcome of the game as recorded by the live studio's cameras. Provider-side technical issues that affect a game round will be settled in accordance with that provider's applicable game rules.
8.5 dewe11 reserves the right to void any bet placed in error, placed on erroneous odds, or placed in circumstances where we have reasonable grounds to believe the integrity of the event or game has been compromised.
9.1 The following conduct is strictly prohibited on the dewe11 Platform. Any Player found to have engaged in any of the following activities will have their Account suspended pending investigation, and may have their Account permanently closed and balances forfeited:
10.1 dewe11 is committed to promoting responsible gaming and preventing problem gambling. We provide a full suite of player self-management tools, including deposit limits, loss limits, session time controls, reality-check notifications, and self-exclusion, all accessible from your Account dashboard.
10.2 Players who feel that their gambling may be causing harm to themselves or to others are strongly encouraged to make use of these tools immediately and to contact our 24/7 support team. Full details of our responsible gaming programme are set out in our Responsible Gaming Policy.
10.3 dewe11 will never market aggressively to players who have self-excluded, set loss limits, or otherwise indicated a wish to restrict their gaming activity. Self-excluded Players will be removed from all promotional mailing lists immediately.
11.1 All content on the dewe11 Platform, including but not limited to software, text, graphics, logos, icons, images, audio clips, game interfaces, and data compilations, is the property of dewe11 or its content suppliers and is protected by applicable intellectual property laws.
11.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not include any right to download (other than standard browser page caching), modify, copy, distribute, transmit, display, reproduce, publish, or create derivative works from any Platform content.
11.3 The dewe11 name, logo, and all related product names and marks are trademarks of dewe11. Nothing in these Terms grants you any right to use these marks without our prior written consent.
12.1 To the fullest extent permitted by applicable law, dewe11 shall not be liable to any Player for any indirect, incidental, special, consequential, or punitive loss or damage, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, or computer damage, arising out of or in connection with the use of the Platform.
12.2 dewe11's total aggregate liability to any individual Player in connection with any claim arising under or in relation to these Terms shall not exceed the total amount deposited by that Player in the 12-month period immediately preceding the date on which the claim arises.
12.3 dewe11 does not warrant that the Platform will be available at all times, error-free, or free of viruses or other harmful components. We will use commercially reasonable efforts to maintain 99.9% uptime but do not guarantee uninterrupted service.
12.4 Nothing in these Terms shall limit dewe11's liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
13.1 dewe11 collects, stores, and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. By registering an Account, you consent to the collection and use of your personal data as described in the Privacy Policy.
13.2 dewe11 will not sell or rent your personal data to third parties for marketing purposes. We may share data with carefully selected third-party service providers (payment processors, KYC verification providers, fraud detection services) strictly for the purpose of operating the Platform and delivering our services.
13.3 Players have the right to access, correct, and request deletion of their personal data, subject to dewe11's legal obligations to retain certain records for AML compliance and regulatory reporting purposes.
14.1 You may close your Account at any time by contacting our support team. Upon closure, any Real Funds balance in your Account will be returned to you via your registered payment method, subject to the completion of any outstanding KYC requirements and subject to Clause 6.3.
14.2 dewe11 reserves the right to suspend or permanently close any Account, with or without prior notice, in the following circumstances:
14.3 Where an Account is closed due to a breach of these Terms, dewe11 reserves the right to withhold any Account balance pending the outcome of any investigation. Where fraud or illegal activity is confirmed, balances may be forfeited and the matter referred to the relevant authorities.
15.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which dewe11 holds its international gaming licence.
15.2 In the event of any dispute between a Player and dewe11, we encourage you to first contact our support team at the email address set out in Clause 17 to seek an informal resolution. The vast majority of concerns are resolved at this stage within 5 business days.
15.3 If a dispute cannot be resolved informally, it shall be referred to and finally resolved by binding arbitration under the rules of a recognised international arbitration body, as designated by dewe11. The arbitration shall be conducted in the English language. The arbitration award shall be final and binding on both parties.
15.4 Nothing in this Clause shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
16.1 dewe11 may amend these Terms at any time. Where changes are material — including changes to eligibility requirements, fee structures, withdrawal conditions, or dispute resolution procedures — we will provide at least 14 days' advance notice via email to your registered address or via a prominent on-Platform notification.
16.2 Non-material amendments (such as corrections of typographical errors, clarifications of existing provisions, or changes required by law) may be made with immediate effect.
16.3 The version of the Terms that applies to any given transaction is the version in force at the time the bet is placed or the account action is performed. The "Last Updated" date at the top of this page identifies the current version.
16.4 If you do not accept the amended Terms, you must cease using the Platform and close your Account before the effective date of the amendment. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
17.1 If you have any questions, concerns, or complaints regarding these Terms or the dewe11 Platform, please contact our support team. We aim to respond to all inquiries within 24 hours during normal operating hours (WIB, UTC+7).
Support Email: [email protected]
Our support team is available 24 hours a day, 7 days a week, including Indonesian public holidays such as Idul Fitri and Nyepi. Indonesian-speaking agents are available at all times.
17.2 For formal legal notices or regulatory correspondence, please direct communications to the same email address with the subject line "Legal Notice — dewe11". We will acknowledge receipt within 2 business days.
17.3 For matters relating to responsible gaming or self-exclusion requests, please use the subject line "Responsible Gaming Request" to ensure your message is prioritised by our player welfare team.
Our support team is available 24/7 to clarify any aspect of our Terms & Conditions. You can also explore our FAQ, review our Responsible Gaming policy, or return to the homepage.